How it works

Better hearing, without the waiting room

Everything happens from home: five short questions, a free video call with a licensed audiologist, hearing aids you set up yourself in about 30 minutes — and a team that stays with you. Buy only when you're ready.

Illustration of the hearing questionnaire
Step 1 • 2 minutes

Tell us about your hearing

A short online questionnaire — where you struggle to hear, how long you've noticed changes, what you want to improve. No test equipment, no audiogram.

  • Takes about 2 minutes, from any device
  • Helps your audiologist prepare for your consult
  • Flags anything that should be checked by a physician first
Start the questionnaire
Illustration of a video call with a licensed audiologist
Step 2 • 30 minutes, free

Talk with an audiologist

Pick a day and time. On the call, a licensed audiologist reviews your answers, talks through where hearing is hardest, and gives an honest recommendation.

  • A licensed audiologist — not a sales call
  • Personal recommendation based on your answers
  • Zero obligation — buy only if and when you're ready

You'll need: a phone, tablet, or computer with a camera • 30 quiet minutes.

Pick my time slot
Concha app on iPhone showing the Soundscope personalization screen
Step 3 • ~30 minutes at home

Set them up at home

When you're ready, Concha Sol™ arrives in 3–5 business days with free U.S. shipping. Open the Concha app and take the short in-app hearing test — you choose which sounds are clearer, and Soundscope® sets each ear in about 10 minutes.

  • Proven to work better than clinic-fitted hearing aids
  • Tunes hundreds of settings — not just volume
  • Adjust anytime as your needs change
Illustration of friends talking around a restaurant table, one wearing a hearing aid
Step 4 • Ongoing

Ongoing support, for as long as you wear them

Wear them everywhere for 60 days. Not right for you? Full refund — we even pay return shipping in the contiguous US. Love them? Our care team and audiologists stay with you for as long as you wear Concha Sol™.

  • Care team by phone or email whenever you need us
  • Book another audiologist video call anytime
  • 60-day money-back guarantee and 2-year limited warranty
No surprises

What happens on the consult?

We listen first

Your audiologist starts with your story — where hearing is hardest for you and what you'd like to change.

Straight answers

Whether it fits your hearing loss, how self-fitting works, sizing, pricing, the guarantee — ask anything.

You decide the pace

Ready to try Concha Sol™? We'll get you set up. Want to think it over? No follow-up pressure, ever.

A clear next step

In 30 minutes you'll know whether Concha Sol™ is right for you — or what your best next step is instead.

Your first step takes 2 minutes

Answer the questionnaire, pick a time, and you're booked with a licensed audiologist. Free, no obligation — and you'll leave with a clear next step.

Book My Free Consult