Questions? We've got answers.

Because most hearing aids are set for an average patient — and you're not average. Concha Sol™ is tuned to how you hear speech, and in a University of Minnesota trial that worked better than clinic fitting. If it still isn't right, you have 60 days and a full refund. Tell your audiologist what went wrong last time — that's exactly what the free call is for.

A pair — both ears. The price also includes the Concha app with Soundscope® personalization, batteries, ear tips in 2 sizes, wax filters, earplugs for the personalization process, a case, the 2-year warranty, and the 60-day money-back guarantee. Transparent pricing, no hidden fees.

Yes. Setup takes about 30 minutes — some people find it takes a little longer the first time — and the app walks you through it step by step; you respond to sounds, and there are no wrong answers. Want a hand? Our care team will walk you through it by phone. Once set, the hearing aids work on their own; the app is only for setup and adjustments.

The National Council on Aging (NCOA) rated Concha Sol™ 9.6 out of 10 — “Excellent” in its 2026 hearing aid review (50+ hearing aids, 21 tests each), praising excellent speech clarity, highly personalized settings, and long battery life. Read the full review.

It's usually a quick fix: make sure Bluetooth is on, the app is up to date, and the hearing aids have fresh batteries; then remove and re-pair in the Concha app. If it still won't connect, call our care team at (510) 544-6778 and we'll walk you through it live.

Adults 18+ with perceived mild to moderate hearing loss — typically people who hear fine in quiet but struggle in groups, in noise, or on the phone. If you have severe-to-profound hearing loss, this product may not work for you. Your free audiologist consult can help you figure out where you stand.

Soundscope® is our patented technology for setting up your hearing aids yourself. In the Concha app you listen and answer simple questions — “which sounds clearer?” — and it sets hundreds of settings in each ear, not just volume. About 10 minutes per ear. Adjust anytime.

An audiogram measures the softest sounds you can hear in a quiet room. It doesn't tell a hearing aid how to help you understand speech in a noisy restaurant. Soundscope® sets your hearing aids directly from how you hear speech. No prescription or clinic visit required.

It amplifies sound and clarifies speech using settings personalized to you. A hearing aid helps many people, but it won't cure a medical condition that causes hearing loss. New wearers often need a few weeks to adjust — our care team is here throughout. If both ears are affected, wearing hearing aids in both ears usually works best.

iPhone X and newer — including XR/XS, 11–16 families, SE (2nd/3rd gen), and 16e. Android is coming soon. Once fitted, your hearing aids work on their own; the app is for setup and adjustments.

Yes — Concha Sol™ streams phone calls, music, and entertainment straight to your hearing aids.

Concha Sol™ uses disposable batteries (there's no rechargeable version). Each lasts 5–7 days — no nightly charging, no charger to lose. Batteries are included to get you started.

Yes — water-resistant and sweatproof. Run, lift, play pickleball. Just remember the three S's: no sleeping, showering, or swimming.

Four colors — Grey, Beige, Nougat, Charcoal — and four sizes (0–3). Like shoes, ears come in sizes too. Your audiologist can help you pick.

Concha Sol™ is FDA-cleared. In a University of Minnesota trial, people heard better with it than with clinic-fitted hearing aids. It's recommended by audiologists, including at Mayo Clinic.

A free 30-minute video call with a licensed audiologist — a real person, not a sales rep. They review your questionnaire, talk through where you struggle to hear, answer your questions, and give an honest recommendation. No cost, no obligation.

No. The consult is genuinely free, and plenty of people take time to decide. If Concha Sol™ isn't a good match, your audiologist will tell you that too.

Any phone, tablet, or computer with a camera. We'll email you a link — just click it at your scheduled time.

Of course. Contact us at consult@conchalabs.com or (510) 544-6778 and we'll find a better time.

$1,299 for a pair — transparent pricing. Includes both hearing aids, the Concha app with Soundscope®, batteries, ear tips, wax filters, earplugs, a case, the 2-year warranty, and the 60-day money-back guarantee.

Wear them in real life for up to 60 days from delivery. Not right for you? Email consult@conchalabs.com — we'll send a prepaid label (contiguous US), and once both hearing aids and accessories arrive back undamaged, you get a full refund. Incomplete or damaged returns may receive a partial refund.

Shipping is free within the U.S. You'll get a tracking number within 24 hours, and orders typically arrive in 3–5 business days.

A two-year limited warranty covers defects in materials and workmanship — we repair or replace at no cost and pay the shipping. Lost or damaged devices aren't covered. To start a claim, call (510) 544-6778 or email consult@conchalabs.com.

For as long as you own Concha Sol™: our care team by phone and email for setup, fitting, and troubleshooting; another audiologist video call whenever you need one; and Soundscope® re-tuning in the app anytime. Where available, access to your local hearing professional too.

Keep them dry, store them in the case overnight, and replace the included wax filters as needed. The Quick Start Guide covers the details, and our care team is happy to help.