Warranty

Concha Sol hearing aids come with a two-year Limited Warranty which covers defects in materials and workmanship. If your hearing aids break or stop working due to defects, we will repair or replace them at no cost to you during the Limited Warranty period.

Devices that are lost or damaged are not covered under warranty.

Click here to read the full terms and conditions as outlined in the Terms of Use.

To initiate a claim under the Limited Warranty, contact us at +1 (510) 544-6778, or email us at care@conchalabs.com. The cost of shipping in the event of repair or replacement will be paid by Concha Labs. If your Device is covered by the Limited Warranty, we will provide a prepaid shipping label and an RMA (Return Merchandise Authorization) number.