Concha Labs Privacy Policy

Effective as of April 9, 2024


This Privacy Policy discloses the privacy practices for the Concha Labs website (collectively, the “Concha Labs” or the “Website” located at Concha Inc., a Delaware corporation, owns and operates Concha Labs (referred to as “us”, “we” and “our”) and is committed to protecting your privacy online. Please read the following to learn what information we collect from you (the “User” or the “End User”) and how we use that information. If you have any questions about our privacy policy, please email us.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understand and agree to be bound to all the terms of this privacy policy and our website’s terms of use. If you do not agree to these terms, exit this page and do not access or use the website.

The Types of Information that We Collect

So that we can provide you with our products and services, we may need to collect information about you or others. If you do not provide us with the information we request, we may not be able to supply you with our products and services. Two types of information are collected from visitors of our website: personally identifiable and non-personally identifiable information.

Personally identifiable information we collect may include your name, email address, telephone number, activity details and data usage relating to our products and services, information you submit to us in forms, by telephone, or in connection with the use of our products and services, and enquiry/complaint details. If you register your product with us, this information will be associated with the serial number of the product which you have registered.

If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at Alternatively, if you receive materials from us by email you can make use of the “unsubscribe” provision in our communications so that we know that you no longer wish to receive any materials from us.

Our website may incorporate “pixel tags”, “cookies” or similar tracking technologies that allow us to track the actions of visitors of our website. Pixel tags and cookies are used to collect non- personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website and the products, services, applications, content and features that we provide through our website. We do not use non-personally identifiable information in any way to create or maintain a personal profile of you or collect personally identifiable information from you.

What we do with the information we collect about you

We may use your information, including personal information to provide certain services to you including: provide you with the products, services and information you request or have expressed interest in; contact you with information, offers and promotions about our products and services; send you our newsletter; provide, maintain, administer or expand our service or for other internal purposes to support, improve or enhance our business, the products and services we offer; customize and tailor your experience of the service; obtain your feedback regarding the service; Use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and prevent, detect and investigate security breaches and potentially illegal or prohibited activities.

We do not sell your personal information to third parties or mass marketers for their independent use. We may, however, use your personal information to match it with other public and private data sources in order to enhance our records, such as appending additional information to your profile, or the records of our business partners. We also may work with other providers who also possess your information in connection with their services, such as sharing your personal information with a third party who also has your personal information in order to enhance one or both of our services provided to you.

Unless you consent to the disclosure of your personal information, only we and our affiliates, our technical consultants, third party auditors and other third parties who make our service available, enhance its functionality, or provide associated services (such as coordinating orders and delivery of our products and services) have access to this information, and we require them to agree that they are covered by this Policy.

Please note that Concha Labs reserves the right to and may disclose personally identifiable information about you in connection with (a) requests from local, state or federal law enforcement officials; (b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) a petition in bankruptcy or proceedings in bankruptcy, or if any court assumes jurisdiction of it and its assets pursuant to proceedings under any bankruptcy or reorganization act, or a receiver is appointed of Concha Inc.’s assets or Concha Inc. makes an assignment for the benefit of its creditors. (d) if required by law; or (e) to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Service rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper. Please also note that we do reserve the right to transfer your personal information and other information to our successors in business and purchasers of site assets.
We may use Aggregate Information for any and all purposes as we deem fit, including to improve your experience on the Service and for our research activities. For example, we may share Aggregate Information with unaffiliated third parties, such as business partners.

TrueDepth API

The TrueDepth API is only used for measuring the distance between the user’s phone and face so that Concha Labs’ Soundscope(R) technology can be employed to fit the Concha Sol™ Hearing Aids. No image or face data is collected during this TrueDepth API measurement process and the distances captured (in millimeters or inches) are only used for calculation purposes. None of the information collected by the TrueDepth API is stored on the device or externally, or shared with third parties.

Protection of Information

We take all reasonable steps to keep the personal information we hold about you secure and free from loss, misuse or interference. Personal information we collect, and store is stored on secure servers, and is only accessible by those persons who need access to the information in order to carry out their business functions. We also maintain physical security measures to protect the use and storage of physical records containing personal information. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all generally accepted industry standards.

Changes to this Privacy Statement

From time to time we review this Privacy Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update and revise this Privacy Policy at any time. You will know if this Privacy Policy has been revised since your last visit to the website by referring to the “Effective as of” date at the top of this page. Your use of our website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time, and you should therefore review this Privacy Policy regularly to ensure that you are aware of its terms.

Privacy Policies of Third Party Websites

This Privacy Policy only addresses the use and disclosure of information we collect from you on Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the website’s privacy policy. We are not responsible for the policies or practices of third parties.

Comments and Questions

If you have any questions about this Privacy Policy please contact Concha Labs at:

2261 Market Street #4250
San Francisco, CA 94114